FAQ
Short answers to what companies and candidates ask most often.
For companies
What is a credit?
A credit is balance in your company account. It pays for stages of the service, such as CV screening, unlocking a candidate’s identity, AI interviews and tests.
How much does it cost?
The price of each stage and the value of one credit are shown in the app before any credit is used, so you always know the cost first.
How do I buy credits?
Sign in to your company account, open the Wallet menu, choose Top up and enter the amount. Payment is processed by a licensed payment gateway partner; credits are added once the payment is confirmed.
Do credits expire?
No. Credits have no expiry date and can be used at any time.
Can credits be refunded?
Purchased credits cannot be cashed out, but credits for an interview or test the candidate never started return to your balance automatically. Money refunds are available for double payments and system errors. The details are in the Refund Policy.
Does the AI decide who gets hired?
No. AI output is advisory and the final decision rests with your team. Every score comes with an explanation of its reasons.
The AI can automatically reject a candidate whose score is clearly below the bar, but that rejection is recorded under the "AI System" actor, the candidate stays visible, and HR can restore them at any time.
How is candidate data protected?
Interview recordings are encrypted and deleted automatically 30 days after the interview, and recording only starts once the candidate has agreed. The details are in the Privacy Policy.
For candidates
Does applying on BerCareer cost anything?
No. Candidates are not charged to apply or to take interviews and tests. The company bears the cost.
How does the AI interview work?
You are first asked to consent to recording, then run a device check (camera and microphone) before the interview starts. The AI asks questions tailored to the vacancy and you answer them. The result is input for the company’s team, not a final decision.
How long are my interview recordings kept?
Recordings are deleted automatically 30 days after the interview.
How do I delete my data?
Sign in to your candidate account and open the Privacy & data page. There you can manage consent, download your data and delete your account.
What if I have another question?
Reach us at support@bercareer.com or on WhatsApp 0851 2800 6785.
Did not find your answer?
Send your question to support@bercareer.com or reach 0851 2800 6785 (phone/WhatsApp).