Refund Policy

Credits cannot be cashed out and do not expire

Credits that have been purchased cannot be exchanged or converted back into money. In return, credits have no expiry date: your balance does not lapse and can be used at any time.

When a payment is refunded as money

A money refund is given only in the following cases:

• a double payment (you were charged twice for one purchase);
• a payment that succeeded but whose credits never reached your balance;
• an error on BerCareer’s side that caused you a loss.

How to request one

Submit your request within 14 days of the payment date, by email to support@bercareer.com or by WhatsApp on 0851 2800 6785. Include proof of payment and your company name.

We verify the request first. If approved, the money is returned to the original payment method within 14 business days of approval.

Credits that return automatically

When a candidate is invited to an AI interview or a test, the credit for that stage is held up front. If the candidate never starts it, the held credit returns to your balance automatically, with nothing to apply for, in any of these cases:

• the invitation expires without ever being started;
• the vacancy is closed;
• the candidate leaves the process, meaning they are rejected, either by your team or automatically by the system.

Credits that are not returned

Credits for a service that has already run are not returned, because the AI processing cost has been spent by then. This covers CV screening, unlocking a candidate’s identity, and any interview or test the candidate has already started, even if it was not finished.